Privacy Policy

Last updated: 01.05.2025

1. Introduction

This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website www.lumberjackssnack.ch. We are committed to respecting your privacy and safeguarding your personal data.

By accessing our site and using our services, you agree to the terms of this policy.

2. Information we collect

a. Information we collect directly

When you register, place an order, or interact on our site, we collect:

Your full name
Email address
Billing and shipping address
Phone number
Payment information (via Saferpay or TWINT)

b. Information Collected Automatically
While you browse the site, we automatically collect:

IP address
Browser type
Pages visited
Referring page
Date and time of visit

These data are collected through technical cookies and anonymized analytics tools.

c. Payment Data

We do not store any banking data.
All transactions are processed securely by our payment providers (Saferpay, TWINT).

3. Sharing Your Information with Third Parties

Your data may be shared with:

Infomaniak: hosting of our website in Switzerland
Saferpay / TWINT: secure payment processing
Bexio: accounting and invoicing management
Swiss Post and Planzer: delivery of your orders
Affiliate program (SliceWP): tracking of affiliate sales

We only share the data necessary to provide and operate our services.

4. Use of Your Information

We use your data to:

Process your orders and payments
Send you information related to your purchases
Manage customer service
Comply with our legal and tax obligations
Send you marketing communications if you have given your consent

5. Information Security

We apply appropriate technical and organizational security measures to protect your data.
However, no system is completely infallible.

6. Data Retention

We retain your personal information only for as long as necessary to meet our contractual, legal, and tax obligations.

7. Your Rights

In accordance with Swiss nLPD and GDPR, you may:

Access your personal data
Correct or update your information
Request deletion of your data under certain conditions
Withdraw your consent at any time

To exercise your rights, contact us at hello@lumberjackssnack.ch

8. Cookies

Our website uses essential cookies required for its operation. Optional cookies may be used for statistical and marketing purposes, only with your consent through our Biskoui cookie manager.

You can update your preferences at any time.

9. Changes to This Policy

We reserve the right to modify this policy. Any changes will be posted on this page with the updated date.

10. Contact

For any questions regarding this policy or the processing of your personal data:

Company: Wildroots Sàrl
Data Controller: David Baumann
Address: Ch. de Maujobia 98, 2000 Neuchâtel, Switzerland
Email: hello@lumberjackssnack.ch
Phone: +41 79 806 00 98